Category Archives: E-Commerce

Importance of Chat Support to Small Businesses

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Thinking that you can achieve online business success with a plain website that simply displays your product is a big mistake you should remedy as early as now. With technology continuously evolving, consumers are expecting more and more from online shops.

They want the convenience of shopping from home yet an experience close to that when shopping at a local store. One of the things they look for is the assistance they get from staff.

They usually have questions and they want answers. One way to meet this need is to get a live chat for website.

THE CONVENIENCE OF LIVE CHAT

Live chat is convenient for consumers. Even when shopping online, many consumers want to get help (when they need it) from a real person. What is surprising is that most of them would choose live chat support over assistance via phone or email.

Live chat is just more convenient than dialing a toll free number or composing a long email that contains all their concerns. Moreover, live chat for website usually involves a shorter wait time than call centers.

Emails are usually answered within 24 to 48 hours. Consumers want prompt answers.

TAKING ADVANTAGE OF CONSUMERS LOVE FOR LIVE CHAT

Take advantage of live chat support. With a live chat box on your website and a high number of consumers using it, you can double your sales and build or improve your customer base. It is best to have a team that can answer live chat queries 24/7.

While you can be offline, wont it be great for you and your potential customers if there is a communication channel available round the clock?

SAVE ON LIVE CHAT SOFTWARE

Live chat for website has become cheaper than ever with several companies that offer similar programs. You can find an affordable live chat software and get all the necessary features. Just do your part conduct research before making a purchase.

Compared with phone support, live chat offers big savings to business owners. For instance, when the line is breaking up, callers tend to hang up and businesses would have to make a callback, which costs a few bucks, to salvage the sale.

With live chat for website, costs are reduced because the average interaction cost is also reduced.Save on Payroll with livechat

Moreover, you can reduce payroll expenses. Skilled live chat support representatives can handle several chat sessions simultaneously. Some live chat programs offer canned responses, making answering frequently asked questions fast.

Whether you have just started your online business or have been online for quite a while and want to boost your conversion rate, getting live chat for website is definitely a wise thing to do.

Provide consumers a convenient way to reach you. While phone and email work, adding a live chat box to your website can help a lot, especially in establishing your involvement.

Take advantage of consumers love for live chat support by meeting their expectations in terms of the quality and speed of customer service. Save on customer service expenses and see your conversion rates and sales soar.

Find Out How to Optimize Your E-Commerce Website for the Search Engines

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If your intention is to use SEO on your e-commerce site, then you should plan to make things work properly. This article will explain to you how it is not that hard to apply SEO to your website.

Be certain that there is a list that talks about your products. Every last one of your products must have its very own unique description. Include the respective primary keywords for the products in this description. Search engines will supply a webpage ranking based upon the information the website provides.

So, by creating a open description, you are helping them to rank your webpages based upon the correct keywords. For every keyword that is optimized on your website, it will be one of the reasons for why your website is receiving targeted traffic from the search engines. It can be compared to owning numerous little streams of traffic that is sent via the search engines and getting it all in one location. Avoid using session IDs when you apply for your e-commerce site URLs. This is because this type of URL is not easy for the search engine spiders to crawl and get indexed. They are not made for the customer’s convenience either because they cannot be bookmarked or save, which means they will eventually run out. So, if you really want to get the most benefit from your website, then you should use URLs that are both search engine friendly and have your particular keywords imbedded in them. This will make it more convenient for the search engine spiders to see it.

Focus on using the product feeds for your e-commerce site to your advantage. If you must absolutely have an example, then use Google Base. Applying this application means you can upload an XML product feed, which will let you show your products via Google Base. This will not only help you to contact your targeted audience, but it will also give your website more visibility. Using the search engines the right way is all about understanding utilizing such fundamental factors and making them work in your favor to get traffic.

Even e-commerce websites can apply SEO the right way and get a high ranking the same way that the huge content sites ca.

AVS Technology Breaks Iron Triangle of Good Fast and Cheap

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by Anthony W. Hawks, Chief Legal Officer, e-LYNXX Corporation

AVS Technology is the basic procedural component of any automated solution for buying custom goods and services that must be defined by production or performance specifications at the time of purchase. It includes the following steps:
ENTER vendor attributes
ENTER project specifications
MATCH vendor attributes to project specifications to determine sub-set of qualified vendors
SEND project specifications to sub-set of qualified vendors
RECEIVE a bid response from at least one vendor

When these steps are applied using a computer-operated system, a unique competitive bidding environment can be established where vendors of custom goods and services are now willing to offer their lowest prices to fill idle production capacity. This strategy is called “contribution pricing”. When vendors bid work (even when bidding well below normal rates), any income obtained above out-of-pocket costs “contributes” to fixed costs and overhead and, when absorbed, to their bottom lines.

Prior to AVS Technology, buyers of custom goods and services were faced with the “iron triangle” of quality, timeliness, and cost. Regardless of the industry involved, every procurement or supply chain solution seeks to attract business customers that want to achieve the purchasing trifecta of “good, fast, and cheap.” Before AVS Technology, however, a buyer could only achieve two of these three goals at any one time, not all three simultaneously.

AVS Technology breaks the “iron triangle” because it allows pre-qualified vendors with excess idle capacity to provide an extraordinary low price without risk of establishing future buyer price expectations. In other words, price is no longer tied to quality and timeliness of delivery. This is what makes AVS Technology integral to all current and future e-commerce methods and systems for buying custom goods and services including ERP systems, general supply chain management systems, specialized product or service procurement systems, and even older legacy systems. One such system for organizations with significant buying needs in direct mail, marketing, publications, packaging, labeling and other types of print is currently being offered by American Print Management. Regardless of the industry or buying need, however, all users and providers of such e-commerce methods or systems are required to license AVS Technology if they wish to benefit from this revolutionary innovation.

AVS Technology is unique in creating a controlled bidding environment in which repetitive purchasers of custom goods and services can leverage the open production capacity of their preferred vendors in a way that virtually guarantees “contribution pricing” that is, below normal pricing that seeks primarily to absorb out-of-pocket costs and some level of fixed costs and overhead. This is accomplished by allowing qualified vendors to bid high, low, or not at all (1) without having to consider buyer pricing expectations; (2) without fear of setting either high or low precedent for future bid prices; and (3) without worrying about being denied future bid opportunities for which the vendor is qualified. Freed from these concerns, bidders offer pricing based on their open production capacity at the time each job is bid, knowing that if they bid low this week when they are hungry for work, they are not bound to offer the same low price next week when they are busy with other orders.

The technology is based on a series of patents that the U.S. Patent Office awarded to e-LYNXX Corporation, including Patent No. 6,397,197, Patent No. 7,451,106, post-Bilski Patent No. 7,788,143, and Continuing Application 12/8885,423 (collectively, the “AVS Technology”). This thicket of patents covers all custom goods and services, not just print.

Licensing AVS Technology should be viewed as both a strategic benefit and a legal requirement. Any organization with a computer-operated system that procures custom goods and services, by following the steps outlined in AVS Technology, is required to obtain a license to use (or continue using) the patented procedure protected by AVS Technology. This applies to systems that are developed internally as well as those used through third-party brokers, procurement services and system providers. Organizations should check with their system or service providers to ensure that the system being used is in compliance with AVS Technology licensing requirements.

About e-LYNXX Corporation
e-LYNXX Corporation patented the technology integral to e-commerce. Endorsed by Educational & Institutional Cooperative Purchasing (E&I) and Printing Industries of America (PIA), e-LYNXX drives results through its three divisions. AVS TechnologyTM licenses the patented* automated vendor selection procedure used in e-commerce and procurement systems. American Print Management provides web-based system, services and patented AVS TechnologyTM to reduce substantially the procured costs of direct mail, marketing, publications, packaging, labels and other procured print. Government Print Management offers effective U.S. GPO bid services and strategies. www.e-LYNXX.com 888-876-5432

Dropship Resources, 25 Ecommerce Terms All Resellers Should Know

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Why is it so Important to be a Knowledgable Reseller? **

More than anything else, a reseller needs to remain knowledgeable about the industry he/she is working in. The reason for this is that the more knowledgeable the reseller possesses, the more organized, adaptable, flexible, and successful the reseller will be. And, of course, this will boost the success potential of the business enormously.

** The 25 Most Important Ecommerce Terms **

Product Feed: A file maintaining all the requisite information about a product list associated with an ecommerce site.

Such feeds provide product information to search engines which aid in reseller inexpensively finding customers.

Data Feed: This is a process in which user can receive updated from a data source.

For resellers, the ability to stay in the loop with their affiliate service and to keep their customers informed becomes possible.

XML: XML stands for Extensible Markup Language and it is means of encoding documents electronically.

Resellers will employ it to exchange data over the internet in a safe and secure manner.

RMA: RMA stands for Return Material Authorization which is the process of returning goods or services for replacement or repair.

Resellers need a RMA system in place so they are not forced to accept losses on defective products.

Import Duties: These are taxes the recipient of a package from a foreign company will need to pay on the receipt of certain items.

Dropshippers need to know how much customers will pay on import duties so they can adjust their pricing and shipping accordingly.

This can help the company still remains cost effective for customers.

VAT: VAT stands for Value Added Tax and it is a fee charged on all levels of consumption and sale. Mostly used in Europe, a VAT tax can add upwards of 20% to the cost of an order.

Billing Address: This is the address associated with the credit card used in the purchase.

Proving a billing address to the reseller allows the reseller to charge the credit card. It also aids in preventing the use of stolen credit card.

Shipping Address: This is the specific address the customer would like the order shipped to. It may or may not be the same address as the billing address.

Ecommerce Portal: This is an online hub where sellers, suppliers, and consumers can interact.

For the reseller, such a portal can greatly expand social media marketing potential.

Merchant: A merchant is someone that sells a product directly to a customer.

Merchants should not be confused with suppliers which are, in essence, wholesalers that provide products for merchants or retailers to sell.

CMS: A Content Management System allows for the proper maintenance and management of workflow.

Dropshippers will find it enormously helpful to maintain organization.

Turbo is Only as Fast as You Make it

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Selling a bulk of inventory on eBay takes a lot of time. Having to upload items one by one would take ages, and writing descriptions would take even longer. Thats why eBay offers turbo lister: a listing manager that allows you to list large quantities of inventory on eBay quickly and efficiently. You can organize your items, create templates, and save tons of time. Turbo lister is a great feature on eBay, but you (as the ecommerce businessperson) still have to do all the work.

Sure, you can read the 243 page user guide for turbo lister and start listing items in bulk. But with Infigra Ecommerce, well do all the listing for you. If you arent computer savvy, turbo lister can be difficult to master. Some features are simple, others are more complicated. If youre more of a business person and less of a computer whiz, Infigra can take care of all your listings without you having to lift a finger. Infigra Ecommerce is dedicated to serving your ecommerce needs. We target online marketing channels, like eBay, and make sure your products are the ones that customers are attracted to.

With the Infigra Ecommerce server, we create multiple titles for your products to increase the “searchability” of your items. We also create temples to market your products with professional looking graphics and high quality colors. Making templates on eBay costs money; finding high quality graphics and fonts for your products can be costly, and it also takes some knowledge about computers. With Infigra, you dont have to worry about graphics or titles for your products. We create unique templates for your products as part of our ecommerce site services. Have confidence that well market your products in the best way possible.

Infigra not only helps ecommerce business owners list large numbers of items on eBay, but we also post listings on other sites to increase your sales opportunities. We post on Amazon, Newegg, Google, Buy.com, and many others. We also create our own ecommerce sites to specifically promote your ecommerce products. Listings for your inventory will appear on a variety of online marketing channels with professionally designed templates and high quality photos. While turbo lister requires work from the ecommerce business owner, Infigra will take care of listings while you can focus on running your business.

Getting an ecommerce business started can be a daunting task. Dont hesitate to contact Infigra for help with online marketing channel listings and other ecommerce needs.